Privacy Policy
Last updated: 22 September 2026The short version: we never store your letters. We keep only your email address and your letter balance so your purchases work on any device.
What we keep
- Your email address and password — to sign you in and link your purchases to you. Your password is stored only as a salted cryptographic hash; we can never see it.
- Your balance — whether your free letter is used, credits remaining, and subscription status.
- A usage summary — for each letter: the date, number of pages, the sender's name (e.g. "Finanzamt Berlin"), the language you chose, and how it was paid. Never the letter's contents. You can see it under Account → Usage.
- Your payment history — date, item and amount, so you can see it in your account.
- A session cookie — one essential cookie that keeps you signed in for 30 days. No advertising or tracking cookies.
- Basic security data — your IP address is processed briefly to prevent abuse (for example, limiting free letters per connection).
What we don't keep
Your letters. Each upload is sent securely to our AI provider to produce your explanation, then discarded. We don't save copies, and we don't sell or share your data with advertisers.
Who processes your data
- Anthropic (AI analysis of your letter). Anthropic does not use API data to train its models.
- Paddle (payments, invoices and VAT — Paddle is our merchant of record). We never see your card details.
- Resend (sending password-reset emails).
- Cloudflare (hosting, security and storage of your account balance).
Some of these providers process data outside your country under recognised safeguards such as EU Standard Contractual Clauses.
How long we keep it
Your account (email and balance) is kept while you use the service. Accounts with no sign-in for 24 months are deleted. Payment records are kept by Paddle as required for tax law.
Your rights
You can download all your data or delete your account yourself at any time under Account → Privacy & data, and change your email under Settings. You can also email hello@translatemyletter.com and we'll respond within 30 days. If you're in the EU/UK you also have the right to complain to your local data protection authority.